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redmine_helpdesk

The premium Open Source alternative to Jira Service Management

🎯 Best for:Teams already using Redmine for project management and bug tracking.
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What is redmine_helpdesk?

An extension for Redmine that transforms project management into a customer support portal. It enables email-to-ticket conversion and automated response workflows within the existing Redmine ecosystem.

Tech Stack
RubySupport & Helpdesk

Why redmine_helpdesk?

  • • Seamless integration with Redmine projects
  • • Automated ticket creation from emails
  • • Supports multiple support contracts

Limitations

  • • Requires existing Redmine installation
  • • Ruby dependency management
  • • UI is constrained by Redmine's layout
1/12/2026
Last Update
104
Forks
15
Issues
MIT
License
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Competitor Cost
-$1,800
/ year (est. based on Jira Service Management)
Self-Hosted
$0
/ year
Team Size10 Users
150+
Launch Detailed Calculator
SAVE 100%

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