The Showdown
ZendeskvsCustomerSupportChat
Why pay monthly fees for Zendesk when you can self-host CustomerSupportChat for free? Let's look at the facts.
VS
Zendesk
The Expensive Option
- Closed Source (Black box)
- Expensive monthly fees per user
- Data stored on their servers
WINNER
CustomerSupportChat
The Freedom Choice
- 100% Open Source Code
- Free forever (Self-hosted)
- You own your data completely
Interactive Calculator
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10 people
150100200+
$
*Estimated standard pricing for Zendesk. Adjust if needed.
Estimated Annual Waste
$2,280
Monthly Burn Rate$190
5-Year Projection$11,400
Cost with Self-Hosted$0
Calculations based on 10 users at $19/mo.
Detailed Breakdown
0
Proprietary WebSocket
Standardized XMPP
1
Centralized vendor cloud
Decentralized server support
2
Vendor-managed encryption
End-to-end encryption capable